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Customer Service Manager

Responsibilities:

At Office Depot and Office Max, our Customer Service Manager will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager will proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change. The Customer Service Manager will also be a Key Carrier, and while functioning in this role, will be considered the Leader on Duty.

Qualifications:

High School diploma or equivalent, Bachelor'sdegree preferred

Other Information:
  • Business, Marketing, Retail Management, or other related field preferred
  • Minimum two years experience in retail, including a supervisory role in a sales driven customer environment


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