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Franchised Night Auditor

Posting Date Apr 24, 2018
Job Number 180016B8
Job Category Rooms and Guest Services Operations
Location The Westin San Francisco Airport, Millbrae, California VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
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Please apply online at https://www.hospitalityonline.com/jobs/1210078-front-desk-agent-night-auditor
Additional Information: This hotel is owned and operated by an independent franchisee, Schulte Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
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Job overview
To provide the guest with an exceptional first impression and to ensure that their overall stay is an excellent experience.
What you will be doing
Greets guests as they arrive, focusing on personal recognition
Reviews arrival list daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Attends promptly to guest needs and inquiries
Other duties as assigned
Requirements
Education & Experience
Minimum of High School education, post-high school education preferred
Minimum of one year in Front Desk Operations
Knowledge, Skills, and Abilities
In-depth knowledge of hotel Front Desk operations
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Able to work flexible hours and shifts
Professional demeanor - service oriented
Interpersonal Savvy
Customer Focus
Problem Solving
Functional/Technical Skills
Integrity/Trust
Schulte Hospitality Group is an Equal Opportunity Employer
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This company is an equal opportunity employer.
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